At Cab Connect, we strive to offer the best car rental experience. We understand that plans can change, and we aim to provide a flexible and fair refund and cancellation process.
More than 24 hours before scheduled pickup: Full refund of the booking amount.
Between 6 to 24 hours before scheduled pickup: 50% refund of the booking amount.
Less than 6 hours before scheduled pickup or No Show: No refund will be issued.
If Cab Connect cancels a confirmed booking due to unforeseen circumstances (vehicle breakdown, driver unavailability, etc.), a full refund will be provided to the customer within 5-7 business days.
1. Refunds will be processed to the original payment method used during booking.
2. Depending on your bank or card issuer, the refund may take 5–10 business days to reflect.
3. For cash payments, customers will be contacted to arrange a refund method.
1. Changes to pickup time, date, or location are subject to availability.
2. Significant changes may require cancellation and rebooking.
1. No show at the pickup location
2. False information provided during booking refund method.
3. Misuse or damage to the vehicle
4. Breach of Cab Connect’s rental terms and conditions